My first day yesterday was awsome. I love the amenities, clean women's locker room great classes over here. my mind need to find a good environment without drama. The studio was clean to. It's classy gym. The management staff were nicer. I will workout more often. By the way, 2 years ago, I have gone to Santa Monica blvd gold’s gym has respectable staff and I love how respect their members. Thank you gold’s gym Dtla to have me since yesterday ?.
I’ve been coming to this gym for years, but in the past couple of months the quality has seriously been declining. There’s always something that isn’t working here. The bathrooms are literally falling apart, yes they’re renovating but at least fix the sinks/toilets that are available. There tends to be poor cleanliness in the bathroom and toilet paper and liner are often out. The AC does not work and feels very hot and humid. Who can work out like that? Especially when the gym is packed. The gym has been increasingly crowded to the point that there’s no available equipment. I walked out recently because there was literally no machines or benches open. If you’re considering getting a membership here, think again. Or at least wait until everything is renovated/fixed. I hope I can update this if things get better.
EDIT: I already reached out to the retention team and they have ignored me for 6 days. I previously had been happy with the service that I have received at Gold's Gym but have recently felt scammed by the billing system, the lack of responsiveness from management, and the lack of maintenance of some of the equipment. 1.) Misleading Billing: My partner had been using a personal trainer for a few months when she cancelled on 6/1 with the understanding based on how it was explained to her by the Gold's team that this would be acceptable notice for the next billing cycle 6/10. The management later claimed that our notice was not early enough, and they counted notice days differently. We felt tricked with a surprise $376 based on what we were told. 2.) Lack of Customer Service: When we reached out to the management team they have been extremely unhelpful. They have now ignored my emails for more than 7 days. Additionally, there is almost never anyone available to speak with in person to resolve our issue. Just trainers (who are very nice) who tell us they can't help us at all. 3.) Maintenance Pool Clock: I requested this be fixed on 3/7 and the team said it should be fixed by 3/11. It is now 6/23 and it is still busted. They also stopped responding to my follow ups. -Also pool is dirty and needs to be cleaned more often. 4.) Maintenance Equipment: The gym recently added 3 squat racks which is great! However, they were not properly installed and the metal is bending. I am terrified for anyone who uses them as they will get seriously injured when they inevitably break. Gold's will be liable so I am quite shocked that no action has been taken.
The gym has gone through some renovations with their locker rooms. The men’s steam room works half the time. Showers are not that bad. When it comes to workout equipment, they’re not that bad though some are in desperate need of regular repairs and maintenance. If you like indoor cycling, good luck! They have 4 bikes that are falling apart and the most of their indoor cycling bikes are locked up in a room that can only be accessible during their cycling courses that are mediocre at best. Other group exercises are ok though after several years remain the same classes with little to no change. Staff are somewhat friendly. Towels are stained at time after they’ve been washed. Overall, 5 out of 10. For the $50.00 monthly membership, you can definitely go to a better gym if willing to pay more in Downtown.
I frequently come to this location and usually enjoy the time I spend. I like to participate in their offered classes and use the strength and cardio equipment. This gym has been declining for the past few months. I It's dirty, it's very crowded, the AC doesn't work. The pool does not get cleaned, I really like to use the pool, however I have not done so for the past month. The water is very cloudy and dirty... It does not appear they are on top of cleaning their poor. This is the only issue that I have with this location. Hopefully management will get on top of it.
I'm new member of the Dtla gold’s gym. My first day yesterday was awsome. I love the amenities, clean women's locker room great classes over here. my mind need to find a good environment without drama. The studio was clean to. It's classy gym. The management staff were nicer. I will workout more often. By the way, 2 years ago, I have gone to Santa Monica blvd gold’s gym has respectable staff and I love how respect their members. Thank you gold’s gym Dtla to have me since yesterday ?. Shout out gold’s gym staff!
Where do I even begin. 1. Equipment scattered everywhere and impossible to find. There’s no one around to re-rack weights. Also a culture of leave-s***-everywhere. I spend half my time just scavenging for whatever I can find. 2. The single most packed gym I have ever been to. Coming from someone who has been working out 10+ years and used countless gyms. 3. Bench press/squat bar weights are inconsistent. Rather then being 45lbs across the board like at every other gym I’ve been to, the bar weight/size vary depending on which you get. If I’m on the bench, and I put (for example) 45lb plates on each side, I should reasonably be allowed to expect to be pushing the same weight each time. But not here. 4. It’s unreasonably hot and humid. They set up makeshift fans around the gym. This hasn’t stopped every person in the gym from being absolutely drenched in sweat after 15 minutes of working out. I can feel myself struggling to breath as soon as I walk in. 5. General failure of maintenance/cleanliness. From the trash strewn about to all the machines regularly breaking down, I can’t go a single day without feeling like I’m watching a sinking ship. 6. There is no service in there, and their Wi-Fi is down constantly, so you can’t eve. listen to your music
Honesty, if I could give this place 0 stars I would. Their payment system is absolutely trash. Every month I have another issue with automatic payments. I tried to cancel a tanning package three months ago and still get charged. No one really knows what’s going on or the processes. Tried to cancel again today but was told there is no manage on staff over the weekends that can help and to come in during the week. Just save yourself a headache and go to another gym.